Over the summer, we continued our customer experience surveys and hosted our first customer focus group. The feedback was all positive, with some suggestions we could implement straight away and others we have been taking action on.
The biggest bugbear was our opening times, as people are getting back into the workplace, places of study and kids back at school, shopping with our current opening times just isn’t suiting everyone. To suit the incoming times with effect of the 1st of October 2021, we needed to hire more people! So, we had a recruitment drive and now have lots more lovely and helpful customer service staff in our Society Zero CIC family, you may have met a few over the past two weeks as they were in their trial and training shifts. They’ve been doing an absolutely amazing job and we’re so happy to have such wonderful people make this vision of a more equal, supportive and healthier world, a reality.
Coming into effect as of the 1st October 2021, we will have the following opening hours:
- Monday – 9am -8pm
- Tuesday – 9am – 8pm
- Wednesday – 9am – 8pm
- Thursday – 9am – 8pm
- Friday – 9am – 8pm
- Saturday – 9am – 6pm
- Sunday – 9am – 6pm
We are also so excited to bring back events into the shop for the first time! Our first event soap making this Sunday sold out within 24 hours and we’ve now booked another date in October which you can book here if you missed the last time!
We’re slowly but surely booking up events for the remainder of the year, including a and into next year and will be promoting shortly. So excited to finally be able to host these events again! Keep an eye out on our blog, social media and emails for updates for when they’re available to book